FAQ

「LoginClick the "Reset Password" in the page, and enter the registered email address in the input form. Subsequently, we will send you an email that describes the URL for reconfiguration with the subject of "Notice of Password Reconfiguration".

We apologize for the inconvenience.
· E-mail address of hope
· E-mail address during registration
of"inquiryPlease let us know from ". I will change it at the service center.

We apologize for the inconvenience.
· E-mail address of hope
· E-mail address during registration
of"inquiryPlease let us know from ". I will change it at the service center.

After login, the top right of the pageMy pageYou can change and delete from ". You can register more than one shipping address.

If you want to process yourself, the delivered mail magazine footer described in the "Delivery Stop" and Login after Login "My pagePlease proceed from ".
or,"inquiryPlease let us know from ". Perform a stop procedure at the service center.
※ We will deliver your order, shipping-completed email, regardless of the request for e-mail magazine.

Cumek Online ShopUnder encrypted communication technology, constant monitoring, and strong security environments that can not be accessed from the Internet, we have the most attention to protect your personal information. For more information,"privacy policy"please look at.

Multiple members can not be registered with the same email address. If your family is only one email address, please obtain an email address per person, such as using Free Mail Service (Free).

Please be assured that there will not be no admission fee and annual fee.

If you are logged in, the top right of the pageMy pageLog out from ","LoginPlease access. Click the "Reset Password" in the page, and enter your registered email address in the input form. Subsequently, we will send you an email that describes the URL for reconfiguration with the subject of "Notice of Password Reconfiguration". Please register your desired password after access.

After confirming your purchase status, you will be releasing at the service center. There are trouble, butinquiryPlease contact me from ".

If you would like e-mail magazine, please register as a member.
When registering for membership, select "I would like to deliver" in the mail magazine item.

Cumek Online ShopPlease order from. "Credit card" and "Amazon Pay" are available for payment of single item purchase. In addition, only "credit card" is available for payment of regular courses.

We will confirm at the stage that transitioned to the "Order Completion Page" displayed after the order settlement information input. You can check your order in My Page's "Order History" and send order complete email.

Please contact us by phone as it depends on the shipping status.

The email delivered for purchase is as follows. Both will be delivered from "@ CUMEC.SHOP".


"Create completion email": We will send it when member registration is complete.
"Password Reconfiguration Mail": We will send you the login screen such as forgetting your password.


"Order Complete Email": We will send you after your order confirmation.
"Shipping Complete Email": Delivery of Delivery Components Delivery Procedures After the procedure is complete. Since the delivery inquiry number is listed in the mail, please use for delivery time inquiries.

Customer Registration You may not receive emails due to email address input errors or email server errors. Also, if specified reception is set, please check the reception settings to receive the @cuMec.shop email.

As long as the customer's order data can not be checked by us, we will handle your order even if the confirmation email does not reach.
If you would like to resend "Order Completed Mail",inquiryPlease let us know from ".

"Credit card" and "Amazon Pay" are available for payment of single item purchase.
Only "credit cards" can be used to pay regular courses.

The following credit cards are available.
Visa, Mastercard, American Express, JCB

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Based on the Credit Card Membership Agreement, we will automatically withdraw the purchase price from your customers' account.
Payment will only be paid.

· Amazon Pay
Amazon Pay is a service that can be ordered using credit card information registered with Amazon account using address.

If you would like to receive a receipt, check "I would like to issue a receipt" on the cart page.
Publication after shipping is not in principle. If you wish, please ask your credit statement as a receipt. This is recognized as a tax regular receipt.

Delivery date specification can be specified from the date of the shortest to 30 days. Please select the date of hope from "Delivery date specification" at the bottom of "Payment method selection screen".

We strive to deliver within 5 business days from your order.
In all cases, in the case of Saturday, Sun, public holidays and year-end holidays, summer vacation time, etc. will be shipped from the next business day.
Due to remote areas, bad weather (snow, heavy rain, etc.), traffic circumstances, etc. may be delayed.

● Course day: scheduled shipping date
Moon to Friday Noon order: shipping on the day
Monday-Thursday afternoon Order: The following business day shipping
Friday noon-Sunday order: Monday of the next week

We accept changes only before shipment of order product. Be sure to call by phone.

● Service Center
Call charges free 0120-825-115 (Reception time: 10:00 am 5:00 pm Look at Sat, Sun, Holiday / Year-end New Year)

Normal delivery is commissioned to Sagawa Express Co., Ltd. Please note that you can not specify the delivery company by customers.

Normally, if the order is completed in the morning of our business day, we will ship on the next business day.
If it is crowded or the product arrival status, it may take time to ship, so please contact the service center if it is over one week or more.
In addition, since delivery inquiry numbers are listed in "shipping-completed mail" to be sent after completion of delivery procedure to the delivery company, delivery time is available for delivery time inquiries.

Products selling them are provided free shipping.

Delivery of Delivery Components Delivery of goods Delivery procedures After completing "shipping mail". Since the delivery inquiry number is included in the mail,Sagawa Express Co., Ltd. websitePlease check.

Excuse me, but there are currently available samples.

It does not accept rapping for wrapping for gifts. note that.

「inquiryPlease apply from ".

Cancellation of your order is available before delivery preparation. Be sure to let us know with your order number.

● Service Center
Call charges free 0120-825-115 (Reception time: 10:00 am 5:00 pm Look at Sat, Sun, Holiday / Year-end New Year)

We apologize for any inconvenience.
We have fully expected to ship the product, but after receiving the product, please open the status of the product content, quantity, damage, etc. promptly.
If the product of acceptance corresponds to one of the following, please contact within 7 days from the receipt, and return it with cash on delivery within 14 days.
After confirming the returned goods, we will ship, or return the price by paying good goods.
Please note that we can not respond to returned goods and exchange that can not be contacted in advance.

· If there is a defect in the product
· If products differ from the product / quantity you ordered, the quantity arrives
· If the product is damaged and damaged during delivery

If you fall under the above, please contact or call by phone.
・inquiry
· Service Center
Call charges free 0120-825-115 (Reception time: 10:00 am to 5:00 pm Sat, Sun, public holidays / New Year holidays)

Please keep it in a state where discarded and discarded etc. are discarded.
In addition, please use Yu-Pack, courier service, etc., and be sure to save a letter of invoice.

Please note that we can not support return or exchange due to your convenience.
In addition, in the case of the return of the price, we will return the difference between the return shipping fee and cash on delivery fee at the time of product delivery.

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About recommended use environment
※ As of January 2021

■ For smartphones
Safari latest version of iOS12 or higher
Android 6.0 or higher standard browser

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This product is a healthy food containing HYA (10-hydroxy-cis-12-octadecemic acid), which is found as a lipid metabolite (lipids by intestinal bacteria) by intestinal bacteria, as a healthy food containing HYA (10-hydroxy-cis-12-octadecadecemic acid) It is an integrated.
(NOSTER Corporation investigation)

Products containing HYA are not sold elsewhere. Our unique product.
※ As of January 2021

The main component Safulather oil fermentation is generally pale yellow to yellow. There is something unique to feel unique, so please take it without biting.

Soft capsules including gelatin, glycerin and caramel. Caramel is used as a coloring fee. Also, the shape is an oval (Rugby Ball-like) with a longer diameter of about 11.4 mm and a minor diameter of about 7.1 mm.

The main component is a soflow oil fermentate containing HYA (10-hydroxy-cis-12-octadeceric acid). Saflow oil fermentants are components made by fermenting soflow oil (a type of vegetable oil) with lactic acid bacteria. It also contains gelatin, glycerin and caramel as a capsule coating.

HYA is a fatty acid contained in the main component sour-softer oil fermentate. It is attracting attention in the intestinal bacterial research, as it is made by converting intestinal bacteria as essential fatty acid linoleic acid. It is actually confirmed that HYA is detected from human flight and produced in vivo by dietary linoleic acid.

Saflow oil is mainly edible fats and oils collected from the seeds of Benibana. Many essential fatty acid linoleic acids are contained.

As a guide to three grain growth, the amount of 3 tablets is 0.022 g and energy (calorie) is 6.84 kcal. As a guide to 9 grains a day, the amount of 9 tablets is 0.066 g and energy (calorie) is 20.5 kcal (both analytical values).

Gelatin is used for capsule coatings of specific raw materials and specific raw materials according to food display criteria.
With the improvement of the product, the change of the standard, etc., the use material may be changed without notice. When purchasing and serving, please be sure to see the product raw materials and allergy displays.

It may be unique to urine from the ingredients of this product.

One day of intake is 9 tablets. Even if you take a lot, health will not improve more. Please protect the amount of intake per day.

Please enjoy with water or lukewarm water without biting.

Capsules are chewed and not crushed, and please include it as it is. Saflow oil fees enclosed in soft capsules include a large amount of fatty acids, so they may feel unique and spicy.

Healthy food is not for the treatment of illness like drugs. Please take it continuously according to the purpose of health management.

Depending on health food, drinking may be a problem, so please consult your doctor or pharmacist as you are careful.

Depending on the medicine, the drinking may be a problem, so please consult your doctor or pharmacist in case.

Please refrain from pregnancy and breastfeeding.
Please keep in mind nutrition from meals during pregnancy and nursing. Because it is an important time, health food intake is rested once.

Showing the expiration date of unopened. After opening, please keep the cap firmly and store it quickly and take it promptly.

After opening, close the cap and save direct sunlight and high temperature and humidity. Also handle it in a hygienic environment without wetting and dirt.

Mobile cases are made to easily take supplements on the go, so it is not suitable for long-term storage. If you are refilled and use it, please enjoy within 1 to 2 days.

Soft Capsule Product Capsule Geratin has the property of being soft and moisture. Therefore, the particles may stick. If you get stuck, you will be able to enjoy it without problems if you try to leave the grain.

The manufacture of this product is manufactured at a domestic factory that owns health food GMP certification by the Japan Health and Nutrition Food Association.

Add lactic acid bacteria to safflower oil and convert linoleic acid in soflow oil by enzymes of lactic acid bacteria.

NOSTER I use my own lactic acid bacteria found by NOSTER Corporation. It is a bacterium having the ability to convert linoleic acid to HYA.